Jom777 Privacy Policy – Your Personal Data Protection

Introduction

Why your privacy matters to us

At jom777, we understand that entrusting your personal information to any online platform is not something to take lightly. When you register and play with us, you place invaluable trust in us — and we do not take that responsibility lightly.

This Privacy Policy is designed to give you a clear and comprehensive overview of the information we collect, why it is collected, how it is used, and the security measures we take to keep it safe. We believe transparency is the foundation of genuine trust.

The jom777 platform uses 256-bit SSL encryption technology to protect all data moving between your device and our servers. In addition, our internal security systems employ continuous 24/7 monitoring to detect and block any unauthorised access attempts.

This policy applies to all registered members, website visitors, and anyone who interacts with the jom777 platform — whether through our official website or mobile app. If you disagree with any part of this policy, we encourage you to contact our support team before proceeding with registration.

How We Protect Your Privacy

Six layers of data protection for your peace of mind

Jom777 collects your personal information through various means — during account registration, throughout your use of the platform, and via interactions with our support team. All data collection is carried out transparently and solely for legitimate purposes.

For anti-money laundering compliance purposes, we may request additional documents such as a copy of your ID, passport, or proof of address during the KYC (Know Your Customer) verification process. All documents are stored securely and accessed only by authorized personnel.

Every piece of information we collect has a specific and legitimate purpose. We do not use your data for unrelated purposes without your consent. The following are the primary ways we use your personal information.

• Account Management: To create, maintain, and manage your account — including identity verification, deposit and withdrawal processing, and bonus and promotion management.
• Platform Security: To detect and prevent fraud, money laundering, and any illegal activity that may compromise the security of the platform and other members.
• Service Improvement: To analyze usage patterns and improve the user experience, platform performance, and relevance of the offers we provide.
• Communications: To send important account-related notices, security updates, and promotional information that you have agreed to receive.
• Legal Compliance: To fulfill applicable legal and regulatory obligations, including cooperating with authorities when required by law.
• Customer Support: To process your inquiries, complaints, and requests across all available support channels, including live chat.

Our position is clear — your personal data is not for sale or distribution at will. However, there are certain situations where we need to share information with specific parties to ensure the platform operates properly and complies with applicable laws.

• Payment Service Providers: Transaction information that must be shared with banks, e-wallet operators, and payment processors to complete your deposits and withdrawals.
• Game Providers: Minimum data required by third-party game providers to allow you to play and accurately record results.
• Authorities: Information required by law enforcement agencies, regulatory bodies, or courts when mandated by a valid legal order.
• Audit and Compliance: Data required by independent auditors or certification bodies for compliance review and security certification of our platform.

Your data security is something we take extremely seriously. jom777 continuously invests in the latest security infrastructure to ensure your information is always protected from any threat.

• Encryption of Data at Rest and in Transit: All data stored on our servers and all data transmitted over the network is protected with 256-bit SSL encryption that cannot be easily broken.
• Internal Access Controls: Only authorized staff who require access for their specific duties may access user data. All access is logged and monitored.
• Regular Security Testing: Our platform undergoes regular penetration testing and independent security audits to identify and address any potential vulnerabilities.
• Data Backup: Your data is securely and regularly backed up to a separate location, ensuring your information is never lost even in the event of a serious technical failure.
• Incident Response: We have tested incident response procedures in place for data breach situations. Should an incident affecting your data occur, we will notify you within 72 hours.

As a jom777 member, you have certain rights regarding your personal data. We fully respect and support these rights. The following are the key rights you hold.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within 30 business days.

Jom777 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for the platform to function properly — including login session verification and security preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with our platform so we can continuously improve functionality and site speed.
• Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and game preferences for a more personalised experience.
• Cookie Management: You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect platform functionality.

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized.

• Active Account Data: Retained for the duration your account is active and for a minimum additional period of 5 years after account closure for legal compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations and anti-money laundering requirements in force in Malaysia.
• Communication Logs: Records of customer support conversations are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: Your marketing communication preferences are retained until you withdraw consent or request removal from our list.

Jom777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this website with a clear update date.

For significant amendments that affect your privacy rights, we will notify you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.